SACCCOM (the South African Contact Centre Community) is a non-profit professional body for the contact centre and BPO (business process outsourcing) industry in South Africa. SACCCOM’s founder members are the dti (TISA, Trade and Investment SA) and the regional associations including ContactinGauteng, KZNonSource and CallingtheCape. The vision of SACCCOM is to promote the growth and development of the contact centre and BPO industry in South Africa under one unified industry body. This body will ensure South Africa becomes a preferred offshore location for international investment, and at the same time actively promote the delivery of best practice throughout the industry. Due to its national presence and broad support, SACCCOM is in a unique position to assist today's contact centre and BPO industry in their quest for improved delivery, encouraging the promotion of best practice and professional standards.
To learn more about SACCCOM's core objectives please click here
