SACCCOM is established as a conduit for building new relationships with other professional bodies, government departments, overseas agencies and other agencies that have an interest in the successful development of the contact centre and BPO industry in South Africa.
•
To have as an over-riding objective the creation of long term sustainable employment for South African citizens in the contact centre and BPO industry.
•
To build consensus among industry stakeholders in an inclusive way and act as a voice for the industry to project to external stakeholders nationally and internationally the view of the industry as a whole.
•
To clarify and promote a common position for the whole industry on issues that requires national action and co-ordination (without favouring or prejudicing the commercial interests of any company).
•
To promote best practice in all facets of contact centre and BPO operations, as well as the handling and treatment of investor enquiries.
•
To promote South Africa as a preferred, world-class location for the contact centre and BPO industry.
•
To act as a national information reference point on the contact centre and BPO industry, presenting accurate and well-sourced information on the industrynumber of seats, capacity, skills, languages, etc.)
•
To enhance the image of the industry and promote greater investment in operations by the financial community, both domestically and internationally.
•
To promote empowerment, transformation and the upliftment of previously disadvantaged individuals throughout the industry, with a particular focus on the development of black owned and managed companies as well as skills transfer.
•
To support suitably constituted publicly mandated regional bodies that have mandates to develop jobs in their regional industries, without duplicating their activities.
To establish constructive dialogue with relevant departments of national Government to ensure a policy framework that is enabling of growth, with particular regard to telecommunications pricing and availability, industry-wide national investment incentives and national taxation (including allowances), long-term national skills development requirements and regulation.
